We offer the following UK shipping options to accommodate your needs:

1. Free Shipping - Up to 15 working days.
2. Standard Shipping - Up to 5 working days.
3. 24-Hour Next Day Dispatch - 1 Working Day
4. Same Day Emergency Shipping 🚨

Our Free Shipping option ensures that your order will be confirmed with the courier within 15 working days (excluding UK bank holidays and weekends). If we fail to dispatch your order within this timeframe, you are entitled to a 100% refund of your order value and will still receive your order as soon as possible.

Please note: We strictly cannot expedite Free Shipping orders under any circumstances, including special occasions like birthdays. If you require faster delivery, you may upgrade your shipping option by contacting our customer service team prior to dispatch.

The Standard Shipping option guarantees that your order will be confirmed with the courier within 5 working days. Similar to our Free Shipping policy, if we do not meet this commitment, you are eligible for a full refund of your order value and will still receive your order promptly.

With our 24-Hour Next Day Dispatch, your order will leave our warehouse and be with the courier by 5:00 PM the next working day. For example, orders placed by midnight on Monday will be dispatched to the courier by Tuesday evening.

Our Same Day Emergency Shipping is designed for urgent needs. If you place your order before 1:00 PM on a working day, it will be dispatched to the courier by 4:00 PM the same day. Orders placed after this time will be dispatched on the next working day.

Yes 🚨

If we fail to dispatch your order within the specified timeframes for your chosen shipping option, you are entitled to a 100% refund of your order value. Additionally, you will still receive your order.

In the unlikely event that your order arrives damaged, please contact our customer service team immediately. We handle fragile products with the utmost care, but we understand that damages can occur during transit.

Yes, you have the option to request a full refund or have your order replaced under the same terms as your original purchase. Please note that while we strongly value issuing replacements, they will be added to the processing queue and dispatched as per the original shipping terms.

If you receive an incorrect item, please notify our customer service team as soon as possible. Although such instances are rare given our extensive catalogue of over 10,000 gigs, we are committed to resolving any issues promptly

Absolutely. You are entitled to a full refund or can have the correct item re-issued under the original terms of your order.

Working Days Definition: Our working days exclude weekends and UK bank holidays.

Customer Responsiveness: If we attempt to contact you regarding your order and do not receive a response within 24 hours, the money-back guarantee associated with your shipping option becomes void.

Service Availability: Currently, our services are available within the UK only. Stay tuned for updates as we plan to expand our reach soon.

Order Processing: All orders are subject to verification and approval before shipping.

Expedited Shipping Requests: We do not expedite Free Shipping orders upon request. If you require faster delivery, please upgrade your shipping option before dispatch by contacting our customer service team.

Receiving Your Order After Refund: If we miss the dispatch deadline and you still wish to receive your order along with the refund, we will issue the refund and reissue your order under the Free Shipping terms at no additional cost.