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Welcome to Setlist! Re-Live Your Best Memories, Every Day!

UK Based, For Fans - By Fans 🤘

Hundreds Of Pre Made Options

Gig Not Online? We'll Make it. Any Gig, Ever.

Refund Policy

Refund Policy for

At, we are dedicated to ensuring that your shopping experience is as enjoyable and satisfying as possible. Understanding that sometimes purchases don't go as planned, we have established a straightforward refund policy to address any concerns you might have.

Refund Eligibility

Refunds are available for items returned within our 30-day return window or for any orders that might have issues such as receiving damaged merchandise or the wrong item. We are also here to support you if you change your mind about a purchase for any reason.

Processing Refunds

  • Timely Refunds: All refunds, regardless of the reason, will be processed within 48 hours of the return being accepted or the refund request being approved.
  • Original Payment Method: To ensure a smooth refund process, we will credit the refund back to the original method of payment used at the time of purchase. This applies to all orders, including those paid by credit card, PayPal, or any other payment methods we accept.

Steps for Requesting a Refund

  1. Contact Us: To initiate a refund, please reach out to us at Provide your order number and the reason for the refund request.
  2. Return, if Necessary: If your refund request involves returning an item, we will guide you through the process. You may be eligible to use our pre-paid return label service for added convenience.
  3. Refund Processed: Once your refund request is approved, or your return is received and inspected, we will process your refund within the promised 48-hour window.

Damaged or Incorrect Items

If you receive an item that is damaged or different from what you ordered, please inform us promptly. We will offer a full refund, including any shipping costs, or replace the item at your request, ensuring the refund or replacement is processed within the aforementioned 48-hour timeframe.

Contact Us

For any inquiries or further assistance regarding our refund policy, do not hesitate to contact our customer service team at We are here to help and ensure that your experience with meets your expectations.

Thank you for shopping with We value your business and are committed to making every aspect of your shopping experience positive.

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